Last Updated: [2025.01.03] We want you to be completely satisfied with your purchase from [PGGEYE]. If you’re not happy with your order, you may return eligible items for a refund or exchange under the following terms.
Eligibility for Returns Items must be unused, in original condition, and in their original packaging. Returns must be requested within 7 days of delivery . Proof of purchase (order number) is required.
Non-Returnable Items The following items cannot be returned: Custom-made or personalized products. Items marked “Final Sale” or discounted without return options. Products damaged due to misuse or improper assembly.
Return Shipping Costs Customer-Paid Shipping: If the customer originally paid for shipping, they are responsible for return shipping costs. Free Shipping Items: If the order qualified for free shipping, the actual outbound shipping cost paid by us will be deducted from your refund.
Refund Process Once we receive and inspect the returned item, we will process your refund within 3 business days. Refunds will be issued to the original payment method. For free-shipping returns, the refund amount will be: Item Price + Tax (if applicable) – Original Outbound Shipping Cost.
How to Initiate a Return Contact our support team at [info@pggeye.com] with your order number and reason for return. We will provide a Return Authorization (RMA) number and instructions. Ship the item to the provided address (we recommend using a trackable service).
Exchanges Exchanges are subject to product availability. Contact us for approval before sending the return.
Damaged or Defective Items If you receive a damaged or defective item, contact us within 7 days for a free replacement or full refund .
Questions? For any concerns, email [info@pggeye.com]
